Terms of Service
Last updated: November 2026 · Draft — review with your lawyer before launch.
About these terms
These terms govern the Spark Automation website and memberships operated by Lightning Ventures Pty Ltd (ABN to be inserted), Melbourne, VIC, Australia. By starting a membership you accept these terms.
Memberships
- Each membership (Automation, Content or Outbound) covers unlimited requests, worked on one active request at a time unless your plan says otherwise.
- Turnaround times on the website are averages, not guarantees. Larger requests are split into smaller deliverables.
- Third-party software, API usage and ad spend are paid by you directly unless your plan states they are included.
Billing, pausing and cancelling
- Memberships are billed in advance in 31-day cycles. Prices are in AUD and exclude GST.
- You can pause at any time. Unused days in the current cycle are held and applied when you resume.
- You can cancel at any time; your membership stays active until the end of the paid cycle.
Refunds
If you are unhappy within the first 7 days of your first membership, we will refund 75% of your first payment. After that period payments are non-refundable, except where required by the Australian Consumer Law.
Ownership
Once paid for, you own the deliverables we create for you — automations, scripts, content files, copy and lists. We may reference the work in our portfolio unless you ask us not to.
Acceptable use
We do not take requests that are unlawful, that breach a platform's terms, that send unsolicited messages in breach of the Spam Act 2003, or that make regulated decisions without human review.
Limitation of liability
To the maximum extent permitted by law, our liability for any claim is limited to the fees you paid in the 31 days before the claim arose.
Governing law
These terms are governed by the laws of Victoria, Australia.
Contact
Questions? Email team@lightningproduct.io.